Return & Refund Policy
Last updated: 17 October 2026
Issued by Java Institute Holdings (Pvt) Ltd ("we", "us", "our"),
Sri Lanka — operator of the Full Stack AI Engineer platform at
www.fullstackaiengineer.com.
Thank you for choosing NLight at www.fullstackaiengineer.com, operated by Java Institute Holdings (Pvt) Ltd. We value your satisfaction and strive to provide you with the best experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
NLight is a digital subscription — there is nothing physical to ship back. A "return" is simply a request to cancel your plan and refund the payment. We accept refund requests within 7 days from the date of purchase.
Refunds
Once we receive your refund request and verify your plan, we will notify you of its status. If approved, we initiate a refund to your original method of payment through our payment processor. The refunded plan's access key is deactivated at the same time.
Non-refundable items
- Token allowance that has already been consumed during the period.
- Top-up credit purchases that have been partially or fully used.
- Plans active for more than 7 days from the purchase date.
Damaged or defective service
If you cannot activate or use your plan because of a fault on our side — for example an access key that does not work — contact us immediately. We will repair the service, issue a replacement key, or refund you in full, depending on your preference.
Processing time
Approved refunds are processed within 5–10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider or bank.
How to request a refund
Write to [email protected] from the email address registered to your plan, including your order reference. We are here to assist you and ensure your experience with us is hassle-free.